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Compliments, Feedback & Complaints

The Board of Governors of Exhibition Place is an agency of the City of Toronto and on behalf of the City manages the Exhibition Place grounds. Through its Chief Executive Officer, the Board oversees the administration and delivery of services for Exhibition Place, including its four Program Areas: Allstream Centre, BMO Field, Canadian National Exhibition, and Exhibition Place/Enercare Centre to ensure that Exhibition Place provides high-quality and fiscally responsible services to its customers, visitors, attendees, partners and Toronto residents that visit Exhibition Place.

In an effort to continually improve our services and performance, the Board of Governors wants to ensure that everyone has an opportunity to provide compliments and feedback, or make a complaint about services provided by Exhibition Place. The Chief Executive Officer and her Management Team always appreciate feedback and take it seriously as feedback helps to monitor performance and improve services provided by Exhibition Place.

Our Commitment

The Board of Governors of Exhibition Place is committed to serving its customers, visitors, attendees, partners and Toronto residents with professionalism and integrity. Feedback is an important step in the Board’s endeavor to continually improve its service delivery in a fiscally responsible manner.

Compliments and Feedback

Provide us with Compliments or Feedback:

Email:

Making a Compliment

The Board of Governors of Exhibition Place has procedures for receiving and handling complaints when anyone is dissatisfied with service, action, or lack of action by the Board’s service area, process or staff member for the following services. See Quick Links at the top right of this screen for descriptions of the following service areas:

 

BMO Field - National Soccer Stadium

Canadian National Exhibition Association (CNEA)

Corporate Secretary/Exhibition Place

Event Management

Facility Management

Financial

Human Resources

Operations

Parking

Records & Archives

Sales & Marketing

Security

 

Complaints may be made verbally (telephone) or in writing (by mail, fax or electronic messages).

Please download and complete a Complaint Tracking Form to record and submit a complaint. We make every effort to resolve concerns as quickly as possible.

Send your Complaint to one of the Following Programs

A. Exhibition Place:

• Mail: Fatima Scagnol, Corporate Secretary/Exhibition Place, Attention: “Complaints”, Enercare Centre, 100 Princes’ Blvd., Suite 1, Exhibition Place, Toronto, ON M6K 3C3, who will record and allocate a complaint number in the data base and a copy of the written concern will be delivered to the appropriate General Manager and Director.


• Electronic: FScagnol@explace.on.ca, Attention: “Complaints” who will record and allocate a complaint number in the data base and a copy of the written complaint will be delivered to the appropriate General Manager and Director.


• Fax: 416-263-3690 – Corporate Secretary/Exhibition Place Attention: “Complaints” who will record and allocate a complaints number in the data base and a copy of the written complaint will be delivered to the appropriate General Manager and Director.


• Telephone: Fatima Scagnol, Corporate Secretary/Exhibition Place, 416-263-3620 (direct line) who will record and allocate a complaint number in the data base and a copy of the written complaint will be delivered to the appropriate General Manager and Director.

 

Complaint Policy & Procedures
Complaint Tracking Form

 

B. BMO Field - National Soccer Stadium:

During Events in BMO Field:
• There are 2 Fan Services booths at every event with the hopes that fans can be assisted in person in real-time instead of the after the event has concluded.

• The “GuestAssist Text Message Program” is active during all BMO Field events that fans can utilize onsite. Fans simply text the keyword "BMO" along with their question, issue or seat location to the GuestAssist number, “78247” which is received by onsite staff who can provide the information or dispatch others to fan’s location.

After Events in BMO Field:
• Fans can email through a link on website, which link contacts a complaint tracking form http://www.mlse.com/contactus_venues.aspx
• Fan may call: 416-815-5982.
• Fans may fax: 416-815-6050
• Both the phone line and the email are “live” Monday through to Friday from 9 am to 5 pm, otherwise fans can leave a message that will be returned during the next business day.

C. Canadian National Exhibition

 

During the annual Fair (mid-August to Labour Day weekend)
• Individuals are asked to visit one of onsite “Guest Relations” Kiosk who will be assisted in person in real-time instead of the after the event has concluded.
• Individuals can directly contact the Guest Relations Supervisor, Ms. Marlene Harris, at 416-263-3828 or MHarris@TheEx.com.
• Individuals can fax the General Manager’s Office: 416-263-3850

After the annual Fair
• Individuals may contact the General Manager’s Office: 416-263-3841
• Individuals can email PChaisson@TheEx.com
• Individuals can fax the General Manager’s Office: 416-263-3850

Please note: Personal information is not secure if sent by fax transmission. The Board of Governors does not recommend sending correspondence by fax.